How to Fix HSBC App Not Working

Are you experiencing issues using the HSBC app on your device? Here, we have explained how to fix the HSBC app not working.

How to Fix HSBC App Not Working

The HSBC app is your mobile banking provider. It lets you securely manage your accounts on the go and at any time.

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However, some users are currently having issues using the HSBC app. For some, the HSBC app is not working, while it is not loading correctly for others. Whatever the case may be, we have got you covered.

Below, we have explained why the HSBC app is not working and how to fix it.

How to Fix HSBC App Not Working

Why is the HSBC App Not Working?

HSBC app not working for you could be for some reasons. These include technical issues in the app, or the server is down.

Also, you may have your network connection turned off, or your device is running on the low data mode. Otherwise, you might have a cache issue, or your network has been limited.

These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.


How to Fix “HSBC App Not Working”?

1.     Wait for a while

Sometimes, the HSBC app not working might be a technical error or the server is down. In this case, you can only wait till the technical team resolve the issue.

In many cases, the HSBC team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.

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2.     Switch your network

You may have issues loading the HSBC app if you have an unstable network or slow internet access. If you have good internet access and the app refuses to work, it could be that your network has been limited.

In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.

Also, you can set your phone in airplane mode and then remove it. This will let you connect with a new server.

3.     Clear your app cache

To fix the HSBC app not working, you can clear the app cache. Cache issues usually prevent apps from functioning well.

You can clear the HSBC app cache on Android from your Settings. Go to App Management, locate and choose the HSBC App. Select the clear cache option, and the HSBC App cache is freed.

Launch your Settings app and visit the General tab to clear your iPhone's HSBC app cache. Under this, choose HSBC and then the iPhone Storage. Finally, select the delete option and reinstall the HSBC app.

4.     Remove and reinstall the app

To fix the HSBC app not working, you can remove and reinstall the HSBC app to clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store or your device settings.

Reinstalling HSBC also helps the app to start running afresh.

5.     Update the app

If you haven't updated the HSBC app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.

To fix the HSBC app not working, you need to update the HSBC app to the most recent version. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.

Updating the HSBC app will help you fix bugs and glitches that may be introduced in the previous version if the update is aimed at bug fixes and performance improvements.

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6.     Ensure your date & time settings are correct

The HSBC app not working may be a result of incorrect date & time settings on your device. Ensure that the date & time on your device are synced and correct.

Afterwards, you can try to load the HSBC app again and see if it works.

7.     Restart your device

Restarting your mobile phone could be the solution you need to fix the HSBC app issue. Restart your device, then start the app again. It should be running perfectly now.



The HSBC mobile app could not work due to various factors. To fix the issue, kindly follow the solutions provided on this page. However, if there is a technical issue or the server is down, you will have to wait for the support team to fix it.

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How to Fix HSBC App Not Working

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