Are you experiencing issues using the Microsoft Authenticator app on your device? Here, we have explained how to fix the Microsoft Authenticator app not working.
Microsoft Authenticator is a two-factor authentication app. You can securely log in to your Microsoft account using your phone instead of your password.
When you enter your login details, you only accept the notification sent to your phone to access your account. Your fingerprint, face ID or PIN will serve as secondary protection in this case.
However, some users are currently having issues using the Microsoft Authenticator app. For some, the Microsoft Authenticator app is not working, while it is not loading correctly for others. Whatever the case may be, we have got you covered.
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Below, we have explained why the Microsoft Authenticator app is not working and how to fix it.
Why is the Microsoft Authenticator App Not Working?
Microsoft Authenticator app not working for you could be for some reasons. These include technical issues in the app or the server is down.
Also, you may have your network connection turned off, or your device is running on the low data mode. Otherwise, you might have cache issues, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “Microsoft Authenticator App Not Working”?
1. Switch your network
You may have issues loading the Microsoft Authenticator app if you have an unstable network or slow internet access. If you have good internet access and the app refuses to work, it could be that your network has been limited.
In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.
Also, you can set your phone in airplane mode and then remove it. This will let you connect with a new server.
2. Clear your app cache
You can clear the app cache to fix the Microsoft Authenticator app not working. Cache issues usually prevent apps from functioning well.
You can clear the Microsoft Authenticator app cache on Android from your Settings. Go to App Management, locate and choose the Microsoft Authenticator App. Select the clear cache option, and the Microsoft Authenticator App cache is freed.
Launch your Settings app and visit the General tab to clear your iPhone's Microsoft Authenticator app cache. Under this, choose Microsoft Authenticator and then the iPhone Storage. Finally, select the delete option and reinstall the Microsoft Authenticator app.
3. Disable your VPN
If you are connected to a VPN service, kindly disable them before using the Microsoft Authenticator app. VPN connection could prevent the Microsoft Authenticator app from working.
Try disabling your VPN connection to fix this issue, then use the Microsoft Authenticator app again.
4. Remove and reinstall the app
To fix the Microsoft Authenticator app not working, you can remove and reinstall the Microsoft Authenticator app to clear the app cache and install the updated version. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling Microsoft Authenticator also helps the app to start running afresh.
5. Update the app
If you haven't updated the Microsoft Authenticator app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
To fix the Microsoft Authenticator app not working, you need to update the Microsoft Authenticator app to the most recent version. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Microsoft Authenticator app will help you fix bugs and glitches that may be introduced in the previous version if the update is meant for bug fixes and performance improvements.
6. Ensure the app is compatible
The Microsoft Authenticator app could be incompatible with your device. In this case, you will have issues using the app.
If the Microsoft Authenticator app is not working correctly, check that it is compatible with your phone. If you find out your device is incompatible, try using the app on a different phone, and the problem will be fixed.
7. Ensure your date & time settings are correct
The Microsoft Authenticator app not working may be a result of incorrect date & time settings on your device. Ensure that the date & time on your device are synced and correct.
Afterwards, you can try to load the Microsoft Authenticator app again and see if it works.
8. Restart your device
Restarting your mobile phone could be the solution you need to fix the Microsoft Authenticator app issue. Restart your device, then start the app again. It should be running perfectly now.
9. Wait for a while
Sometimes, the Microsoft Authenticator app not working might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Microsoft Authenticator team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.
The Microsoft Authenticator mobile app could not work due to various factors. To fix the issue, kindly follow the solutions provided on this page. However, if there is a technical issue or the server is down, you will have to wait for the support team to fix it.
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