Are you having issues with the TD app on your device? Here, we have explained how to fix the TD app not working.
TD app provides secure access to your accounts while on the go. IT has many amazing features and tools which help you to manage your account efficiently.
These include intuitive tools needed to send and receive payment on the app.
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However, some users are currently having issues using the TD app. For some, the TD app is not working, while it is not loading correctly for others. Whatever the case may be, we have got you covered.
Below, we have explained why the TD app is not working and how to fix it.
Why is the TD App Not Working?
TD app not working for you could be for some reasons. These include some technical issues in the app or that the server is down.
Also, you may be having your network connection turned off or your device is running on the low data mode. Else, you might just have a backlog of outdated cache or your network has been limited.
These issues can either be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “TD App Not Working”?
Wait a while
Sometimes, the TD app not working might be a technical error or that the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the TD team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.
Switch your network
If you have an unstable network or slow internet access, then you may have issues loading the TD app. If you have good internet access and the app refuses to work, it could be that your network has been limited.
In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.
Also, you can set your phone in airplane mode and then remove it. This will let you connect with a fresh server.
Clear your app cache
In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated usually prevent apps from functioning well.
You can clear the TD app cache on Android from your Settings. Go to App Management, locate and choose the TD App. Now, select the clear cache option and the TD App cache is freed.
To clear the TD app cache on iPhone, launch your Settings app and visit the General tab. Under this, choose TD then, the iPhone Storage. Finally, select the delete option and reinstall the TD app.
Remove and reinstall the app
Removing and reinstalling the TD app can help you clear the app cache and install the updated version of the app. You can either remove the app from the Google Play Store or App Store, or from your device settings.
Reinstalling TD also helps the app to start running afresh.
Update the app
If you haven’t updated the TD app in a while, then your device might be running on an unsupported version of the app. Hence, the reason you have issues using the app.
You need to update the TD app to the most recent release to fix the TD app not working issue. To do that visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the TD app will help you fix bugs and glitches that may be introduced in the previous version, especially if the update is aimed at bug fixes and performance improvements.
Ensure your date & time settings are correct
The TD app not working may be a result of incorrect data & time settings on your device. Ensure that the date & time on your device are synced and correct.
Afterwards, you can try to load the TD app again and see if it works.
Restart your device
Restarting your mobile phone could be the solution you need to fix the problem. Simply restart your device, then start the TD app again. Now, the app should run perfectly.
The TD mobile app not working could result from various factors as discussed above. Each case has its own solution except when there is a technical issue or the server is down. If that is it, you will have to wait on the team to get it fixed.
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